Privacy policy
Last updated: 5 November 2026
Who we are
Orrell Filtration Ltd (“Orrell”, “we”) is a company registered in England and Wales, company number 05005369, at Clocktower Works, Grosvenor Street, Stalybridge SK15 1SD. We are the controller of the personal data described here. Our parent company is TPP Stalybridge Ltd.
Questions about this policy or your data: info@orrellfiltration.co.uk or 0161 303 2344.
What we collect
- Enquiries and quotes: your name, company, email, phone number, the details of your enquiry, and any photos or drawings you upload.
- Phone calls and emails: your contact details and what you send us.
- Customers: contact names, delivery and invoice details, and order history, so we can supply and support your orders.
- Website use: basic technical information, such as IP addresses, that our website host records to keep the site running securely.
We don't take card payments through this website, and we don't sell your data.
Why we use it, and our lawful basis
| What we do | Lawful basis |
|---|---|
| Reply to enquiries and prepare quotes | Steps you've asked us to take before a contract |
| Make, deliver and invoice orders | Performance of a contract |
| Keep financial records | Legal obligation |
| Tell existing business customers about similar products | Legitimate interests (you can opt out at any time) |
| Keep our systems and website secure | Legitimate interests |
Who we share it with
Only as needed to run the business: our website host (Netlify, which also receives enquiries sent through our website form) and IT providers, our email provider, delivery couriers, our accountants and professional advisers, and companies in our group. We'll also share data if the law requires it, or with a buyer if all or part of the business is sold. These organisations may only use your data for the purposes we give them.
International transfers
Some providers, such as our website host, may process data outside the UK. Where they do, we make sure suitable protections are in place, such as the UK International Data Transfer Agreement or an adequacy decision.
How long we keep it
- Enquiries that don't lead to an order: 24 months
- Customer and order records: 6 years after the end of the financial year, for tax and legal reasons
Your rights
You can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or move it to another organisation. You can object to how we use it, and opt out of marketing at any time. Where we rely on consent, you can withdraw it at any time. Contact us using the details above; we'll respond within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113). We'd appreciate the chance to put things right first.
Security
We protect your data with sensible technical and organisational measures, including encrypted connections (HTTPS) on this website and restricted access to our systems.
Cookies
This website doesn't set any cookies. If we add website analytics in future, we'll update this policy and ask for your consent before any analytics cookies are used.
Other websites
Our site may link to other websites. We're not responsible for their privacy practices, so please read their policies.
Changes to this policy
We'll update this page if anything changes and show the date of the latest version at the top.